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79 Main Road
Governors Bay, Canterbury, 8971
New Zealand

Refund Policy



At She Universe we produce only the freshest and finest of chocolates. 

We are unable to provide a refund if you have changed your mind about a particular purchase but we are confident that you will enjoy whichever of our chocolates you choose!

If, under a rare circumstance there is an issue with the quality of your chocolate, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If your chocolate delivery has been damaged in transit or you have any other concern, please contact us immediately by emailing or phoning
(03) 3299 222 so we can provide the appropriate remedy.

Please note that She Universe is not responsible if the incorrect delivery address was provided and an order is delayed, returned or damaged as a result.

Should a refund be provided it will be actioned within 7 days and include the courier fee.